MATCHBD — PRIVACY POLICY

Operated by: MatchBD

Platform: www.matchbd.com and the MatchBD mobile applications

1. OUR COMMITMENT

1.1. MatchBD is built on a privacy-first principle. We understand that matrimonial searching involves deeply personal information, and that in the Bangladeshi social context, a privacy failure can carry serious family and reputational consequences.

1.2. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, who we share it with, how long we keep it, and what rights and controls you have.

1.3. By registering for or using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

1.4. This Policy forms part of the MatchBD Terms and Conditions.

2. IMPORTANT LIMITATION — INFORMATION YOU SHARE WITH OTHER MEMBERS

2.1. This Policy governs how MatchBD handles your data. It cannot govern what another Member does with information you choose to give them.

2.2. Once you disclose information to another Member — whether through the Platform Chat, through your visible profile, or in person — that information leaves MatchBD's technical control. We cannot prevent another Member from taking a screenshot, recording a screen, photographing a display, copying text, or repeating what they have seen or been told.

2.3. If you share your contact number, address, social media handle, financial details, or other personal information outside the official MatchBD Platform Chat, or otherwise outside MatchBD policy, MatchBD accepts no responsibility or liability for any incident arising from that disclosure. This is set out fully at Clause 6.3 of the Terms and Conditions.

2.4. Please share personal information gradually, cautiously, and only when you have good reason to trust the other party.

3. INFORMATION WE COLLECT

3.1. Information you provide directly

Identity and contact data

• Full name, gender, date of birth, age
• Mobile number, email address
• District and city of residence
• National ID (NID), passport, birth certificate, or driving license details submitted for verification

Matrimonial profile data

• Marital status (unmarried, divorced, widowed, or currently married where permitted under applicable Personal Law)
• Number of children and custody arrangements, where applicable
• Religion, sect, community, caste (where volunteered)
• Height, and any other physical details you choose to include in your profile description
• Education, institution, degrees, professional qualifications
• Occupation, employer, designation
• Family details: parents' occupations, siblings, family type, family financial standing
• Lifestyle information: dietary preference, prayer habits, smoking, hobbies, interests
• Partner preferences and expectations
• Biodata documents you upload

Media

• Profile and gallery photographs
• Video introductions, where offered

Verification data

• Images of the identity document you upload (National ID or passport), and of a parent's identity document where guardian verification applies
• Where MatchBD requests it under Clause 3.2 of the Terms, documentary evidence of marital status, including Nikahnama, marriage certificate, divorce certificate, death certificate of spouse, or Arbitration Council permission where Clause 3.2 of the Terms applies

Communications

• Messages sent and received through the Platform Chat
• Interest requests, acceptances, rejections, and shortlists
• Correspondence with our support, matchmaking, and grievance teams
• Reports and complaints you submit about other Members

Transaction data

• Package purchased, amount, date, and payment method
• Partial payment identifiers returned by the gateway (we do not store full card numbers or MFS PINs)
• Match Credit balance and redemption history

3.2. Information collected automatically

• Device model, operating system, unique device identifiers, app version
• IP address and approximate location derived from it
• Browser type, language, and time zone
• Log data: pages viewed, features used, session duration, timestamps
• Interaction signals: profiles viewed, searches run, interests sent, response rates — used to train and refine the AI matching engine
• Cookies and similar technologies (see Clause 10)
• Crash reports and diagnostic data

3.3. Information from third parties

• Payment confirmation from gateway providers (bKash, Nagad, Rocket, card processors)
• Information provided by a family member or guardian who registers on your behalf with your consent
• Reports about you submitted by other Members

3.4. Sensitive personal data

You acknowledge that matrimonial matching necessarily involves data that is sensitive in nature — including religion, community, caste, marital history, and health or disability information. By submitting such information, you give your explicit, informed consent to its processing for the purposes described in this Policy. You may decline to provide any optional field, though this may reduce matching quality.

4. HOW WE USE YOUR INFORMATION

We process your data for the following purposes:

We do not sell your personal data to any third party.

5. WHAT OTHER MEMBERS CAN SEE

5.1. Your profile is visible to other registered and verified Members in accordance with the privacy settings you select.

5.2. Always visible and not concealable:

• Your marital status, including where you are currently married and registered under Clause 3.2 of the Terms. This cannot be hidden by any privacy setting, because other Members and their families are entitled to this information in order to give informed consent.
• Your religion, age, district, and verification badge status.

5.3. Controllable by you through privacy settings:

• Photograph visibility (public to verified Members / visible on request only / blurred until you approve)
• Full name (or display initials only)
• Income and financial details
• Detailed family information
• Contact preferences
• Whether your profile appears in general search results
• Whether specific Users or groups are blocked from seeing you

5.4. Never shown to other Members:

• Your mobile number and email address
• Your National ID, passport, or other identity document numbers and images
• Your exact home address
• Your payment details and transaction history
• Reports you have filed about other Members

5.5. Screenshot notice. We may deter or detect screenshots on supported devices, but we cannot fully prevent them. Assume anything visible on your profile could be captured.

6. WHO WE SHARE INFORMATION WITH

6.1. We share personal data only in the following circumstances:

a) Other Members — the profile information you have made visible, as described in Clause 5.

b) Service providers under contract — cloud hosting and file storage (Amazon Web Services), push notification delivery (Google Firebase), real-time chat infrastructure (Supabase), error monitoring (Sentry), email delivery, and payment gateways. These providers are bound by confidentiality and data protection obligations and may process your data only on our instructions.

c) Onboarded Venues — venue booking is not currently offered. If MatchBD introduces it, we will share only the minimum necessary booking details (for example a reservation name and time). We will never share your profile, contact details, or biodata with a venue.

d) MatchBD matchmaking consultants — where you have purchased a human matchmaking service, assigned consultants access the profile data necessary to shortlist matches, under strict confidentiality obligations.

e) Legal and regulatory disclosure — where required by a court order, statutory notice, police or Cyber Crime Unit request, or where necessary to prevent imminent harm, fraud, or unlawful activity.

f) Business transfer — in the event of a merger, acquisition, restructuring, or sale of assets, your data may transfer to the successor entity, which will remain bound by this Policy or a materially equivalent one. You will be notified.

6.2. We do not share your personal data with advertisers, data brokers, or marketing list resellers.

7. DATA SECURITY

7.1. We implement technical and organisational measures appropriate to the sensitivity of the data, including:

• Encryption of data in transit (TLS)
• Hashed and salted password storage
• Role-based access control, with staff access limited to what their role requires
• Audit logging of administrative access to User records
• Identity documents held in a private store, reachable only through short-lived signed links
• OTP-based authentication, and an optional biometric lock (Face ID or fingerprint) which is handled entirely by your own device and never sent to us
• Review of reported accounts and messages by our moderation team
• Regular security review, patching, and backup

7.2. No system is completely secure. While we work hard to protect your data, MatchBD does not warrant absolute security against unauthorised access, breach, or cyber-attack.

7.3. Your responsibility. Keep your password confidential, never share your OTP with anyone (including anyone claiming to be MatchBD staff — we will never ask for your OTP or password), use a strong unique password, and log out on shared devices.

7.4. Breach notification. In the event of a personal data breach likely to cause significant harm, we will notify affected Users and the relevant authorities without undue delay, and publish information about remedial steps taken.

8. DATA RETENTION

8.1. We retain your personal data for as long as your account remains active.

8.2. Following account deletion:

8.3. Where deletion is not immediately possible, data will be anonymized or placed beyond use.

9. YOUR RIGHTS AND CONTROLS

9.1. You may at any time:

a) Access — view and download the personal data held about you;

b) Correct — update inaccurate or incomplete information through your profile settings;

c) Restrict visibility — adjust privacy settings to control what other Members see;

d) Hide your profile — temporarily deactivate without deleting;

e) Delete — request permanent deletion of your account and associated data by writing to info@matchbd.com, subject to Clause 8;

f) Withdraw consent — for optional processing such as marketing communications;

g) Object — to the use of your image or story in marketing materials;

h) Block and report — prevent specific Users from viewing or contacting you;

i) Complain — raise a privacy concern with our Grievance Officer.

9.2. Requests should be sent to info@matchbd.com and will be actioned within thirty (30) days. We may require identity verification before acting on a request.

9.3. Deleting your account does not entitle you to a refund. See the Refund and Credit Policy.

9.4. Marketing opt-out. You may unsubscribe from promotional email, SMS, and push notifications at any time. Transactional and security messages — OTPs, payment confirmations, safety alerts, and policy updates — cannot be opted out of while your account remains active.

10. COOKIES AND TRACKING

10.1. We use cookies and similar technologies to:

• Keep you signed in and maintain session security
• Remember your preferences and language
• Measure feature usage and improve the Platform
• Detect fraudulent and automated activity
• Measure the effectiveness of our marketing campaigns

10.2. Essential cookies are required for the Platform to function and cannot be disabled. Analytics and marketing cookies may be declined through your cookie settings or browser controls.

10.3. We may use third-party analytics and advertising measurement tools (for example, Google Analytics and Google Tag Manager) on our public marketing pages. These are not applied to your private profile data or Platform Chat content.

11. AI AND AUTOMATED PROCESSING

11.1. MatchBD uses automated systems, including machine learning models, to:

• Generate compatibility scores and match recommendations
• Rank and order search results
• Detect fake profiles, duplicate accounts, and fraudulent behaviour
• Prioritise profiles for manual moderation review

11.2. AI recommendations are suggestions, not decisions about your rights. They do not determine whether you may marry anyone; they only influence which profiles you are shown.

11.3. Automated decisions with a significant effect — such as automatic account suspension for suspected fraud — are subject to human review on request. You may appeal to info@matchbd.com.

11.4. We may use de-identified, aggregated data to train and improve our matching models. Your photographs, identity documents, and Platform Chat content are not used to train third-party AI models.

12. CHILDREN AND MINORS

12.1. MatchBD is strictly for adults of legal marriageable age — not less than 21 years for males and not less than 18 years for females, in accordance with the Child Marriage Restraint Act, 2017.

12.2. We do not knowingly collect data from any person below these ages. Any account found to belong to an underage person will be immediately deleted, all associated data purged, and the matter reported to the appropriate authorities where required.

12.3. If you believe an underage person has registered, report it immediately to info@matchbd.com.

13. NON-RESIDENT BANGLADESHIS AND INTERNATIONAL TRANSFERS

13.1. MatchBD serves Bangladeshi communities abroad. Your data may be stored on or transferred to servers located outside Bangladesh, including cloud regions operated by our hosting providers.

13.2. Where data is transferred internationally, we require contractual safeguards ensuring a standard of protection materially equivalent to that described in this Policy.

13.3. Users located in jurisdictions with additional statutory data rights — such as the EU/UK GDPR — may exercise those rights by writing to info@matchbd.com.

14. THIRD-PARTY LINKS

14.1. The Platform may contain links to third-party websites, venues, or services. This Policy does not apply to them. We encourage you to review the privacy policy of any third party before providing them with information.

15. CHANGES TO THIS POLICY

15.1. We may update this Policy from time to time. Material changes will be notified through the Platform, by email, or by in-app notice at least seven (7) days before taking effect.

15.2. The version number and last-updated date shown on the published page indicate the most recent revision. Continued use after the effective date constitutes acceptance.

16. GOVERNING LAW

16.1. This Policy is governed by the laws of the People's Republic of Bangladesh, including the Cyber Security Act, 2023, and any data protection legislation in force from time to time. Disputes are subject to the dispute resolution provisions in Clause 19 of the Terms and Conditions.

17. CONTACT US

Privacy and Data Protection

Email: info@matchbd.com

Grievance Officer

Email: info@matchbd.com

MatchBD

Registered Office: 102, Sukrabad, Dhaka.

Website: www.matchbd.com

General Support: info@matchbd.com

Phone: +8801986999888