Refund Policy

MatchBD Refund Policy

Version: 1 Last Updated: ২৪শে আগস্ট, ২০২৬

Three Rules

No cash refunds — all Gift Item and Gift Item purchases are final.
Sending match requests is free — declined and expired requests cost you nothing.
Match numbers stay in the app — Match Number have no cash value and cannot be withdrawn.

1. SCOPE

1.1. This Refund Policy ("Policy") governs all payments made to MatchBD, including Gift Item purchases, Gift Product purchases (rings, jewellery, accessories from matchbd.com/store and authorised retail locations), per-match unlock payments, add-on purchases (Profile Boosts, VIP Tag), human matchmaking consultations, and any other paid Service offered through the Platform or MatchBD Store.

1.2. This Policy forms part of the MatchBD Terms and Conditions. By making any payment, you confirm that you have read, understood, and accepted this Policy.

2. PACKAGES AND PRICING

2.1. MatchBD offers the following one-time Gift Item tiers: Classic, Premium, Gold, Platinum, and VIP. Gift Items are presented as "Gift Items" in the app — redeeming a Gift Item activates the corresponding Gift Item with all its match numbers and features. Gift Items are one-time purchases and do not auto-renew.

2.2. The features, match numbers, Priority Interest allocations, Profile Boosts, VIP Tag duration, and validity period of each Gift Item are set out on the Platform's pricing page, which forms part of these Terms.

2.3. All prices are quoted in Bangladeshi Taka (BDT) and are exclusive of Value Added Tax (VAT) and other government levies unless expressly stated otherwise.

2.4. MatchBD may revise prices or modify Gift Item contents at any time. Price changes do not affect Gift Items already purchased and active at the time of the change.

3. WHAT YOU ARE PAYING FOR

3.1. When you purchase a Gift Item (Gift Item) or per-match unlock, you are paying for access to the Platform's premium features, including match numbers to unlock accepted matches, Priority Interest allocations, Profile Boosts, VIP Tag visibility, and the underlying AI matching technology, verification infrastructure, search and communication tools, and matchmaking facilitation.

3.2. Payment does not purchase an outcome. You are not paying for a guaranteed match, a guaranteed response, an engagement, or a marriage. MatchBD is a facilitation platform — outcomes depend on the mutual interest and decisions of Members.

3.3. The Service is deemed delivered upon activation of your Gift Item or completion of your per-match unlock payment.

4. NO-REFUND POLICY

4.1. All payments made to MatchBD are final and non-refundable.

4.2. Once a purchase is completed, you are not entitled to request, claim, or receive any refund of the amount paid, in whole or in part, in cash or by reversal to any payment instrument, under any circumstances, except as provided in Section 7 (Exceptional Adjustments).

4.3. All purchased Gift Items, match numbers, and add-ons must be used within the MatchBD app.

4A. GIFT PRODUCTS (PHYSICAL ITEMS) — INSPECTION ON DELIVERY

4A.1. Gift Products (rings, jewellery, accessories, and other physical items) purchased from matchbd.com/store or MatchBD retail locations must be inspected by the buyer at the time of delivery. The buyer must check the item for any damage, defect, or discrepancy before accepting delivery.

4A.2. If the item is damaged, defective, or does not match the product description, the buyer must refuse delivery or report the issue to info@matchbd.com within twenty-four (24) hours of delivery, with photographic evidence. MatchBD will arrange a replacement or corrective action at its discretion.

4A.3. Once a Gift Product has been accepted at delivery, it cannot be returned, exchanged, or refunded. By accepting delivery, the buyer confirms that the item has been inspected and found satisfactory.

4A.4. Gift Products that are custom-made, engraved, or personalised are non-returnable under any circumstances.

4A.5. MatchBD is not liable for damage caused by the buyer after delivery, including misuse, accidental damage, or improper storage.

4.4. Without limiting the generality of Section 4.1, no refund is issued for:

(a) Dissatisfaction with the quality, quantity, or suitability of match recommendations;

(b) No response received from other Members to your match requests;

(d) Unused match numbers, Priority Interest allocations, Profile Boosts, or VIP Tag days remaining at the time of Gift Item expiry;

(e) Voluntary account deactivation or deletion;

(f) Account suspension or termination for breach of the Terms and Conditions;

(g) False or misleading profile information provided by you;

(h) Misrepresentation of marital status;

(i) Failure of a relationship formed through the Platform;

(j) Change of mind after purchase;

(k) Personal, family, financial, or health circumstances that prevent you from using the Platform.

4.5. Payments made through unofficial channels — to any personal account, individual, or third party purporting to represent MatchBD — are not recoverable from MatchBD. All payments must be made through the official payment channels displayed at checkout within the App.

5. HOW MATCH NUMBERS WORK

5.1. Match Request Model — Free to Send

Sending match requests (both Normal and Priority Interest) is free. No match numbers are charged when you send a request. The receiver also accepts or declines for free. Declined and expired requests cost nothing — there is no match number to refund because no match number was consumed.

5.2. Match Numbers Consumed on Unlock Only

Match numbers are consumed only when an accepted match is unlocked:

Normal match unlock: 1 match number
Priority match unlock: 2 match numbers

If your accepted matches are within your Free Match Limit (as configured by MatchBD), they unlock automatically at no cost. Beyond the Free Match Limit, accepted matches are locked until you purchase a Gift Item (Gift Item) to obtain match numbers.

5.3. FIFO Unlock Order

Locked matches are unlocked in strict chronological order — oldest accepted match first. You cannot choose which locked match to unlock first. When you purchase a Gift Item (Gift Item), match numbers are applied automatically to unlock matches in FIFO order.

5.4. Types of Match Numbers

(a) Free Match Number: A number of free match unlocks granted to every User (the "Free Match Limit"), as configured by MatchBD. These are consumed first.

(b) Floating Match Numbers: Standalone match numbers that exist independently of any Gift Item (e.g., granted by admin, promotional match numbers). Floating match numbers do not expire and persist across Gift Item purchases. When you purchase a new Gift Item, floating match numbers merge with the Gift Item's match numbers.

(c) Gift Item Match Numbers: Match numbers, Priority Interest allocations, Profile Boosts, and VIP Tag days included in your Gift Item. Gift Item match numbers expire when the Gift Item expires. When a Gift Item reaches the end of its validity period, all unused Gift Item match numbers (match numbers, Priority Interest, Boosts) are forfeited. Warning notifications are sent at 3 days and 1 day before Gift Item expiry.

5.5. Match Number Priority on Unlock

When a match is unlocked beyond the Free Match Limit, match numbers are consumed in the following order:

Free match numbers (if any remaining)
Floating match numbers
Gift Item match numbers
Per-match payment (BDT 500 for normal, BDT 1,000 for priority) via payment gateway

5.6. Match Number Restrictions

Match Number (of all types):

Have no cash value;
Cannot be withdrawn, encashed, or transferred to bKash, Nagad, Rocket, a bank account, a card, or any other financial instrument;
Cannot be transferred, sold, gifted, or assigned to another User or third party;
Cannot be converted into a refund at any later date;
Are redeemable solely within the MatchBD Platform for unlocking accepted matches.

5.7. Forfeiture

All match numbers (except floating match numbers) are forfeited without compensation where:

(a) Your Gift Item expires (Gift Item match numbers only — floating match numbers are not affected);

(b) Your account is terminated for breach of the Terms and Conditions (all match numbers forfeited, including floating match numbers).

6. ONE-TIME PURCHASES — NO SUBSCRIPTIONS

6.1. All Gift Items (Gift Items), per-match unlock payments, and add-on purchases on MatchBD are one-time purchases. There is no subscription, no recurring billing, and no automatic renewal.

6.2. A Gift Item simply stops providing benefits at the end of its validity period. No cancellation step is required, and none is offered, because there is nothing to cancel. Unused match numbers are forfeited upon Gift Item expiry.

6.3. If MatchBD introduces any auto-renewing product in the future, the renewal terms, cancellation mechanism, and refund policy will be clearly disclosed at the time of purchase, and this Policy will be updated accordingly before any such product is offered.

7. EXCEPTIONAL ADJUSTMENTS

7.1. MatchBD may, at its sole discretion, issue an adjustment or corrective payment in the following exceptional circumstances:

(a) Duplicate charge: You were charged more than once for the same Gift Item, Gift Item, or add-on due to a technical or payment gateway error;

(b) Payment debited but Gift Item not activated: Your payment was successfully debited but the Gift Item, Gift Item, or add-on was not activated on your account;

(d) Extended platform outage: The Platform was inaccessible for a continuous period exceeding seventy-two (72) hours due to a fault attributable to MatchBD (not force majeure);

(e) Unauthorised transaction: A payment was made from your account without your knowledge or authorisation, and MatchBD's investigation confirms the transaction was not initiated by you.

7.2. Requests under this Section must be submitted in writing to info@matchbd.com within seven (7) days of the transaction, and must include:

Your registered mobile number and account ID;
Transaction ID / TrxID and date;
Amount and payment method (Nagad, bKash, SSLCommerz, card);
A clear description of the issue;
Supporting evidence (payment SMS, bank statement, screenshot).

7.3. We will acknowledge your request within three (3) working days and complete our investigation within seven (7) working days. Where an adjustment is approved and the amount is returned to the original payment method, the refund is completed within 7 to 10 working days of approval.

7.4. MatchBD's decision under this Section is final, subject to your right to raise a grievance under Section 9.

8. CHARGEBACKS AND PAYMENT DISPUTES

8.1. If you believe a charge is incorrect, you must contact MatchBD first at info@matchbd.com before approaching your bank or payment provider. We are committed to resolving legitimate disputes promptly through the process in Section 7.

8.2. Initiating a chargeback, payment reversal, or dispute with your bank or payment provider in respect of a validly delivered Service constitutes a breach of the Terms and Conditions. It will result in:

(a) Immediate suspension of your account pending investigation;

(b) Forfeiture of all remaining entitlements, match numbers (including floating match numbers), Gift Item, and Gift Item balances;

(d) MatchBD's right to recover the disputed sum together with associated administrative and banking costs.

8.3. MatchBD will provide payment providers with full transaction and access logs to contest unjustified chargebacks.

9. GRIEVANCE AND ESCALATION

9.1. If you are dissatisfied with the outcome of a request under Section 7, or have any other payment-related grievance, you may contact:

Grievance Officer Email: info@matchbd.com Address: 102, Sukrabad, Dhaka, Bangladesh

9.2. Grievances will be acknowledged within three (3) working days and resolved within fifteen (15) working days where practicable. Complex cases may require additional time, and you will be kept informed of progress.

9.3. Unresolved disputes are subject to the dispute resolution and arbitration provisions at Section 19 of the Terms and Conditions, before the courts of Dhaka, Bangladesh.

10. STATUTORY RIGHTS

10.1. Nothing in this Policy is intended to exclude, restrict, or limit any right that cannot lawfully be excluded under the Consumer Rights Protection Act, 2009, or any other applicable law of the People's Republic of Bangladesh.

10.2. Where any provision of this Policy is found to be unenforceable by a court of competent jurisdiction, it shall be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible. All remaining provisions shall continue in full force and effect.

11. CHANGES TO THIS POLICY

11.1. MatchBD may update this Policy from time to time. Material changes will be notified through the Platform, by email, or by in-app notice at least seven (7) days before taking effect.

11.2. Changes do not apply retrospectively to Gift Items already purchased and active, which remain governed by the version of this Policy in force at the time of purchase.

12. ACKNOWLEDGEMENT

By completing any payment on the MatchBD Platform, you confirm that you have read and accepted this Refund Policy, and that you understand:

All payments are final and non-refundable;
Sending match requests is free — declined and expired requests cost nothing;
Match numbers are consumed only when accepted matches are unlocked;
Locked matches unlock in strict FIFO order (oldest first, no user choice);
Gift Item match numbers expire with the Gift Item; floating match numbers persist independently;
Match numbers have no cash value and may only be used within the MatchBD app;
Gift Items are one-time purchases that activate Gift Items — they are not subscriptions.

MatchBD is operated under the laws of the People's Republic of Bangladesh. Contact: info@matchbd.com

Version 1 · Last updated 8/24/2026